FORScan forum

Thanks to the Forscan team and users' suggestions for Vgate products, we will continue to improve the quality and compatibility of our products! And we will pay attention to the user feedback of Vgate brand in Forscan forum every day to better serve every user.
Update the previous USB HUB solution：
The solution to solve the problem by USB HUB is changed to provide a new adapter, please contact us if you have any problem, including the previous USB HUB solution users, we will provide a new adapter free of charge.
Contact info:
(Email: support@vgate.com.cn )

An92 wrote: Mon Apr 21, 2025 9:43 am I had a conversation with a guy from vgatemall support for about 20 days, probably because I offered to test their adapter with hub so they proposed me to try the new modified version, they were kind, this is my feedback.. I hope they can read what you have indicated and that they can contact you as soon as possible to explain the latest tests and their results. Thanks also to you from forscan for the wonderful work you do with this software. Thanks!

Thank you for your trust and support, if in the subsequent use of the product, there is a problem you can always contact us!

It's not just MSI PC's, it won't work on my Lenovo Thinkpad X280 either, I'll reach out to VSGate about it and see how it goes. I get an unrecognised/malfunctioned USB device error when I connect it, the port works fine with other USB 2.0 & 3.0 devices and my vlinker worked ok on a friends laptop too and mine via a hub but that's an extra failure point I'm not comfortable with.

I've now confirmed this on a second Lenovo, and X13 Yoga Gen 1 this time.

xcd wrote: Sat Apr 26, 2025 2:17 pm It's not just MSI PC's, it won't work on my Lenovo Thinkpad X280 either, I'll reach out to VSGate about it and see how it goes. I get an unrecognised/malfunctioned USB device error when I connect it, the port works fine with other USB 2.0 & 3.0 devices and my vlinker worked ok on a friends laptop too and mine via a hub but that's an extra failure point I'm not comfortable with.

We can send you a new vLinker FS USB free of charge.
It will not show the error "Unrecognised USB device failure", you can contact support@vgate.com.cn

@Vgate Mall.

I have 3 or 4 of these. Can you help me if this is happening to me as well? I would hate to need to go to new brands on all of these.

Thanks.

ukiltmybrutha wrote: Wed Apr 30, 2025 2:00 pm @Vgate Mall.

I have 3 or 4 of these. Can you help me if this is happening to me as well? I would hate to need to go to new brands on all of these.

Thanks.

If you encounter a similar situation, please contact support@vgate.com.cn and describe the problem you have encountered as well as the model of your computer. We will assist you in solving it.

Vgatemall wrote: Fri May 02, 2025 9:31 am If you encounter a similar situation, please contact support@vgate.com.cn and describe the problem you have encountered as well as the model of your computer. We will assist you in solving it.

Do you have an information on how to identify a fixed vs old cable, do they look exactly the same, the boxes seem the same? Do amazon/Aliexpress have the fixed or broken ones.
Thanks

xcd wrote: Fri May 02, 2025 11:42 am

Vgatemall wrote: Fri May 02, 2025 9:31 am If you encounter a similar situation, please contact support@vgate.com.cn and describe the problem you have encountered as well as the model of your computer. We will assist you in solving it.

Do you have an information on how to identify a fixed vs old cable, do they look exactly the same, the boxes seem the same? Do amazon/Aliexpress have the fixed or broken ones.
Thanks

Best suggestion is contact VGATE using the email above & ask them. You'll likely get an answer quicker that posting in this forum.

xcd wrote: Fri May 02, 2025 11:42 am

Vgatemall wrote: Fri May 02, 2025 9:31 am If you encounter a similar situation, please contact support@vgate.com.cn and describe the problem you have encountered as well as the model of your computer. We will assist you in solving it.

Do you have an information on how to identify a fixed vs old cable, do they look exactly the same, the boxes seem the same? Do amazon/Aliexpress have the fixed or broken ones.
Thanks

The packaging of the new and old products is currently the same. We will differentiate the products based on market and customer feedback. The old equipment is only incompatible with USB interfaces on some computers. Both devices have the same functions. If you have purchased the old equipment and encounter compatibility issues on your computer, you can contact support@vgate.com.cn and tell us your computer model. We can replace it for you for free.

Vgatemall wrote: Sat May 03, 2025 6:46 am

xcd wrote: Fri May 02, 2025 11:42 am

Vgatemall wrote: Fri May 02, 2025 9:31 am If you encounter a similar situation, please contact support@vgate.com.cn and describe the problem you have encountered as well as the model of your computer. We will assist you in solving it.

Do you have an information on how to identify a fixed vs old cable, do they look exactly the same, the boxes seem the same? Do amazon/Aliexpress have the fixed or broken ones.
Thanks

The packaging of the new and old products is currently the same. We will differentiate the products based on market and customer feedback. The old equipment is only incompatible with USB interfaces on some computers. Both devices have the same functions. If you have purchased the old equipment and encounter compatibility issues on your computer, you can contact support@vgate.com.cn and tell us your computer model. We can replace it for you for free.

I just ordered an FS USB on Amazon on 5/24/25 here in the US, will I likely get a new (updated) unit or an older problematic unit?