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OBDLink EX Ford Transit mk7 2012 Not Connecting
Posted: Thu Aug 05, 2021 6:50 am
by Amadeusnzed
I am using the OBDLink EX to connect with windows usb to my windows 10 software.
1. Connect OBDLink EX to Ford Transit 2012 MK7 socket
2 Connect to USB on Windows 10 laptop
3 Turn on ignition
Response
4 Light on OBDLink EX does not go on ( not showing a connection ?)
5 When I use forscan it doesnt link or identify the OBDLink EX when I try to connect.
6 I have been to my diesel mechanic who uses his professional scanner to identify engine faults . Works no problem and shows engine fault codes.
Any suggestions to why its not working ?
My USB connections all work with other items eg mouse
When I just plug in the ODBLink EX to the USB port on my laptop should the light show up on the ODBLink EX to show its working ?
Its not lighting up by itself and not lighting up when connected to the Ford Transit .
ODBLink EX faulty ?
Feedback Welcome
David
Wellington NZ .
Re: OBDLink EX Ford Transit mk7 2012 Not Connecting
Posted: Thu Aug 05, 2021 7:12 am
by f-wolf
Amadeusnzed wrote: Thu Aug 05, 2021 6:50 am
I am using the OBDLink EX to connect with windows usb to my windows 10 software.
1. Connect OBDLink EX to Ford Transit 2012 MK7 socket
2 Connect to USB on Windows 10 laptop
3 Turn on ignition
Response
4 Light on OBDLink EX does not go on ( not showing a connection ?)
5 When I use forscan it doesnt link or identify the OBDLink EX when I try to connect.
6 I have been to my diesel mechanic who uses his professional scanner to identify engine faults . Works no problem and shows engine fault codes.
Any suggestions to why its not working ?
My USB connections all work with other items eg mouse
When I just plug in the ODBLink EX to the USB port on my laptop should the light show up on the ODBLink EX to show its working ?
Its not lighting up by itself and not lighting up when connected to the Ford Transit .
ODBLink EX faulty ?
Feedback Welcome
David
Wellington NZ .
https://www.obdlink.com/windows_qsg_ex/
https://www.obdlink.com/support/ex/
Also:
FIRMWARE UPDATES FOR OBDLINK EX
https://www.scantool.net/downloads/updates/obdlink_ex/
Re: OBDLink EX Ford Transit mk7 2012 Not Connecting
Posted: Fri Aug 06, 2021 12:10 am
by obdlink
Amadeusnzed wrote: Thu Aug 05, 2021 6:50 am
I am using the OBDLink EX to connect with windows usb to my windows 10 software.
1. Connect OBDLink EX to Ford Transit 2012 MK7 socket
2 Connect to USB on Windows 10 laptop
3 Turn on ignition
Response
4 Light on OBDLink EX does not go on ( not showing a connection ?)
5 When I use forscan it doesnt link or identify the OBDLink EX when I try to connect.
6 I have been to my diesel mechanic who uses his professional scanner to identify engine faults . Works no problem and shows engine fault codes.
Any suggestions to why its not working ?
My USB connections all work with other items eg mouse
When I just plug in the ODBLink EX to the USB port on my laptop should the light show up on the ODBLink EX to show its working ?
Its not lighting up by itself and not lighting up when connected to the Ford Transit .
ODBLink EX faulty ?
Feedback Welcome
David
Wellington NZ .
Hi David,
OBDLink EX is powered from USB, so the status light should turn on as soon as you plug it into a functioning USB port (even a USB port on a phone charger). So unfortunately, it does sound like you received a defective unit. Every single OBDLink is 100% tested before it leaves the factory, but it is possible that it got damaged during shipping.
Sorry for the bad experience. Please email a copy of your order (with your shipping information) to
support@obdlink.com and we'll send you a replacement unit right away.
Sincerely,
OBDLink Support Team
Re: OBDLink EX Ford Transit mk7 2012 Not Connecting
Posted: Fri Aug 06, 2021 12:12 am
by obdlink
For other customers' benefit: if the light is on, but OBDLink is not connecting, please check out the solutions suggested in this post:
viewtopic.php?f=4&t=19001
Re: OBDLink EX Ford Transit mk7 2012 Not Connecting
Posted: Fri Aug 06, 2021 6:10 am
by Amadeusnzed
Thankyou for your swift reply with a resolution.
Appreciated.
Will be in touch by email .
Thanks
David