Vehicle profile is wrong

[Scurgo]

Hello,
unfortunately, my Ford Ranger Platinum is not being correctly recognized during the initial scan. An incorrect model with a wrong engine is displayed. Do I need to wait for an update, or can I work with the incorrect profile that Forscan is showing me?

[Joh150413]

If you have a paid license, you need to contact FORScan support. Follow the instructions at https://forscan.org/contactus.html

[Scurgo]

If you have a paid license, you need to contact FORScan support. Follow the instructions at https://forscan.org/contactus.html

I tried that, but now there's no response anymore.

[Don Ridley]

That is highly unusual. Make are you read the instructions on how to contact.